Social Media Policy

TOKYU HOTELS Social Media Policy

1

the purpose

This policy is formulated by TOKYU HOTELS & Resorts Co., Ltd. (hereinafter referred to as "the Company") with the aim of maintaining sound communication with customers and society through social media and accurately conveying the brand's values.
This policy applies to each hotel in the TOKYU HOTELS operated by our company (hereinafter referred to as "the Hotel").

2

Basic policy on the use of social media

When using social media, our company will comply with relevant laws and regulations and internal rules, and will disseminate information with good judgment, both as an individual and as a member of an organization.

  • Honest communication: We listen to our customers' voices and strive to communicate with sincerity and respect.

  • Accurate Information Dissemination: We strive to avoid misleading language and deliver accurate information promptly.

  • Responsible behavior: We understand the characteristics of digital data (information once transmitted cannot be completely erased) and will transmit information responsibly.

3

Prohibited actions and posting management

To maintain a safe and secure environment, we may take measures such as deleting posts or blocking accounts without prior notice if the posts contain the following content.

  • Content that violates public order and morals, or content that leads to criminal activity.

  • Content that infringes on the rights (copyrights, trademarks, portrait rights, etc.) of our company, the hotels we operate (hereinafter referred to as "our hotels"), other customers, or third parties.

  • Content that slanders, defames, or discriminates against specific individuals, companies, countries, or regions.

  • Political activities, election campaigns, religious activities, or similar activities.

  • False information, exaggerated statements, and unfounded rumors, etc.

  • Content that may damage our brand value (exposés, sensationalism, etc.)

  • Content that we deem inappropriate

  • Impersonation

4

Adherence to guidelines regarding filming and reporting.

Regarding filming, live streaming, and media coverage on our hotel premises, please comply with the separately defined "Guidelines for Filming, Streaming, and Media Coverage." To protect our guests' privacy and ensure a comfortable stay, we will strictly address unauthorized filming in common areas and any inclusion of other guests in your footage.

5

Handling of Personal Information

Please refer to the page below.

6

Regarding the handling of intellectual property rights

Please refer to the page below.

7

Disclaimer

  • While we take the utmost care in the information we share on social media, we cannot guarantee its accuracy or timeliness. For official announcements, please refer to our press releases and official website.

  • All information provided is current as of the time of publication and is subject to change without prior notice.

  • We assume no responsibility whatsoever for content posted by users, nor for any disputes that may arise between users and third parties.

  • This policy is subject to change without notice.

July 1, 2026